Contact facilitates customised call handling during specified time ranges, outlined by start and end times on specific days. This feature enables the establishment of a consistent call routing pattern throughout the week. Additionally, the system accommodates tailored call routing for designated holidays.
Click play to watch a video overview on managing time ranges.
To manage time ranges, click Staff > Time Ranges on the menu bar. A list of the time ranges that have already been defined is displayed.From here you can:
- Create and add a time range
- Define the time-range rules
- Edit or remove a time range (if you own it)
- Copy a time range, which might be useful if you want to add a time range that is very similar to an existing one, but you want to make slight changes to it.
Related tasks
Creating and adding a time range
Editing or deleting a time range
Copying a time range
Searching a list