For emails, statistics are available for the following:
- Email agent report
- Email queue report
- Email flow report
- Email Classifications report
- Inbound email report
- Outbound email agent report
- Outbound email template report
- Outbound email recipient report
| Note: Each type of email data can be selected for inclusion in reports by using the Report Subtype dropdown list on the Report Tool page. |
Related tasks
Scheduling report generation