This call flow is suited to a very small organisation, presumably with someone in a receptionist type role able to answer incoming calls from the queue. Due to this call flow only having one queue, the organisation should ensure they have capacity to manage their expected quantity of calls.
Nodes Used:
Inbound Call Node
Join Queue Node
Connected to Agent Node
End Call Node
Note: The purpose of each template is a starting point, settings and parameters must be configured in your own Contact initial setup. We also highly recommend adjusting each call flow to better suit your organisation’s structure and needs.