Call Flow Template 4

This call flow is aimed at medium to large organisations with several departments, varying opening hours and different queue and connection options. With the inclusion of a Voice Mailbox Node, the organisation will be able to offer the option for callers to leave voicemail messages rather than waiting in a queue. The organisation must however have capacity to review and respond to these when required.

Nodes Used:
Branch on Time Range Node
Route to External Destination Node
DTMF Menu Node
Voice Mailbox Node
Inbound Call Node
Join Queue Node
Connected to Agent Node
End Call Node

Note: The purpose of each template is a starting point, settings and parameters must be configured in your own Contact initial setup. We also highly recommend adjusting each call flow to better suit your organisation’s structure and needs.