Queues

Call queue introduction

Create a call queue

Managing call queues

Assigning agent groups to a call queue

Configuring agent outbound dialling

Configuring wrapup settings

Adding queue audio

Managing in-queue audio

Defining when in-queue announcements are played

Customising agent call recording buttons

Configuring call recording for queues

Defining call-queue KPIs

Configuring advanced settings for a call queue

Configuring callbacks for a queue

Configuring callback slots for a queue