Managing text blocks

Administrators can edit existing text blocks, create a copy and delete text blocks from the system.

Edit a text block

1. Click Agent Assets > Text Blocks in the menu bar
2. Select the relevant text block
3. Reconfigure the parameters as appropriate
4. Click Save Changes
5. The text block will be updated

Copy a text block

Copying a text block allows admins to duplicate an existing text block and then make slight changes to it.

1. Click Agent Assets > Text Blocks in the menu bar
2. Select the relevant text block
3. Click Copy
4. Enter a name for the copy (up to 200 characters)
5. Click Ok
6. The text block will be copied

Delete a text block

1. Click Agent Assets > Text Blocks in the menu bar
2. Select the relevant text block
3. Click Delete
4. Click Yes to confirm
5. The text block will be deleted