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Call Flows
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Wallboards
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Managing chat queues
Home
Administrator Knowledge Base
Flow Editor
Flow Management
19 Articles
Creating a new routing flow
Validating and publishing a routing flow
Assigning a routing flow
Adding nodes to a routing flow
Managing existing routing flows
Creating routing flow variables
Configuring nodes
Managing node types
Adding user-configurable values
Literal, variable and user-configurable values
User-configurable parameters
Changing user-configurable parameters for chat flows
Adding routing flow variables to the event details
Parameter value types
Adding notes
Adding optional branches
Interconnecting nodes
Panning and zooming
Setting a templated response for SMS