Managing call flows
...changes to it. Add a call flow In the menu bar click Call Handling > Call Flows to see a list of available call flows To add a new call...
Search Results for Call Flows
Queue report
...Filters in the Report Tool: Call type – All/Inbound/Outbound/Callback/Scheduled Call/Transfer Excluded/Transfer Only Service numbers – Inbound and callback calls only. The following statistics are available: StatisticDescriptionTotal calls The total number of calls...
Privileges summary
...Staff > External Destinations External destinations: Modify Calls Management (Administrator) Calls management operationMenu selectionPrivilege requiredConfigure (add/edit/delete/copy/import/export) call flows Call Handling > Call Flows Routing flows: Modify Define call flows Call Handling > Call Flows, then open Flow...
Configuring advanced settings for a call queue
...queues, they are permanently logged in to the system. Miscellaneous For Maximum Total Callers, specify the maximum number of simultaneous calls permitted in total (calls connected to agents + calls in...
Configuring advanced settings for a call queue
...queues, they are permanently logged in to the system. Miscellaneous For Maximum Total Callers, specify the maximum number of simultaneous calls permitted in total (calls connected to agents + calls in...
Assigning and Customising Roles and Privileges
...On Time Range Callback Slot Callback Slot Chat Nodes Branch On Chat Chat Arrived Queue Chat Send Chat Message Wait For Chat Message End Chat Check Call Type Check Call...
Configuring callbacks for a queue
Callbacks enabled callers to request to be called back rather than being required to wait in a queue. Callers will only have the option to select a callback if the...
Editing, deleting or copying a call flow
...flows that are currently assigned to service numbers. Edit a call flow In the menu bar click Call Handling > Call Flows to see a list of available call flows Select the relevant...
Caller interaction node types
Callback Slot This node type offers timed call slots to the caller, allowing the caller to select one and scheduling the callback to that slot. Each of the next available...
Managing existing routing flows
...new routing flow. To manage an existing routing flow: Procedure Step 1: Click Call Handling > Call Flows or Email > Email Flows on the menu bar. A list of the call/email flows that are already available...