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Administrator Knowledge Base
System Management
17 Articles
System Management Summary
Channel blending
Changing the blending formula of channels
Changing channel capabilities
Changing the importance weighting of a channel queue
Configuring system channels
Diagnostics data reports
Managing reporting destinations
Configuring email editor options
Configuring an SFTP destination
Configuring system assets
Configuring what agents can view on their web portal
Configuring agents’ unavailability
Managing system themes
Managing media files
Displaying the online help
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