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Settings required for adhoc outbound email

The outbound email button appears on the Outbound panel of the Agent Portal:

This button is only displayed if the following requirements are met:

RequirementUser who configures the settingConfiguration
Outbound emails feature is enabled for the reseller that manages the companyPlatform ownerIn the Administrator Portal, go to Organisations > Resellers and, for the appropriate reseller, tick the checkbox for Allow companies the ability to have outgoing emails
Outbound emails feature is enabled for the companyReseller administratorIn the Administrator Portal, go to Organisations > Companies and, for the appropriate company, tick the checkbox for Allow outgoing emails
User role has the appropriate two privileges enabledCompany administratorIn the Administrator Portal, go to Staff > Roles > General tab and, for the appropriate user role, tick the checkboxes for Handle Emails and Handle Outbound Emails
Email text blocks have been set upCompany administratorIn the Administrator Portal, go to Agent Assets > Text Blocks and either add or edit a text block(s) with the Type parameter set to Email and the Template Enabled checkbox ticked
User must not have a current active emailAgent or supervisorIn the Agent/Supervisor Portal, the user must not have an email that is currently active