Search Results for Managing chat queues

Managing Webchat services

...agent. Click play to watch a video overview on managing chat services https://player.vimeo.com/video/518506495 Add a chat service Click Chat > Chat Services on the menu bar. A list of the chat services that are...

Webchat node types

...be accessed later on in the chat flow. This is in the format: <chat-service-access-name>.<organisation-postfix>@<xmpp-server-details> where: <chat-service-access-name> is the Access Name parameter for the chat service, as configured by a company administrator in...

Homepage

...chat-queue KPIs Defining when in-queue announcements are displayed Webchat queues overview Webchat Flows Managing Webchat flows Modify user-configurable parameters for Webchat flows Webchat flow templates Chat flow templates Chat Flow...

Creating and managing a webchat queue

...Configuration: Modify privilege to create and add webchat queues. https://player.vimeo.com/video/518505219 Create and add a webchat queue: Click Chat > Chat Queues on the menu bar to see a list of the webchat queues that...

Privileges summary

...Modify Manage (add/edit/delete/copy) webchat queues Webchat > Webchat Queues Webchat Configuration: Modify Assign agent assets to a webchat queue Webchat > Webchat Queues > Agent Assets Webchat Configuration: Modify Define webchat-queue KPIs Webchat > Webchat Queues > KPIs Webchat Configuration:...

Webchat overview

...already assigned to them. Each agent can handle up to a configurable number of webchat sessions simultaneously (Webchat > Webchat Queues > Advanced tab > Maximum Number Of Webchats Per Agent). During the webchat, identification of...

Webchat queues overview

...of chat queues used by the Contact. Define queue behaviour To manage webchat queues, click Chat > Chat Queues on the menu bar and a list of the chat queues...

Managing Webchat flows

...managing webchat flows. https://player.vimeo.com/video/518505219 Add a Webchat flow In the menu bar click Webchat > Webchat Flows to see a list of available flows To add a new flow click...

Wallboards overview

...None – None – None – None – Service Level Warning Threshold – None Live Chat queues Chats in queue Chats with agents Average chats per agent Average time spent...