Our Knowledge Base design is changing, we're planning an update to the look and feel of the sites!
More info
Skip to content Skip to footer

Configuring SMS Templates

Before administrators can create a SMS queue they need to have created at least one SMS template. The templates (also referred to as text blocks) are used by the agents to provide quick, consistent responses.

Click play to watch a video on configuring the From Address and Templates:

Configure an SMS Template

SMS templates are configured in the Agent Assets > Text Blocks area of the platform. For written instructions on how to create a text block please refer to Configuring text blocks.