Call data reports
For inbound and outbound calls that have been handled by Contact, statistics are available for the following:
- Service numbers
- Queues
- Agents
- IVRs
- Call classifications
- Call transfers
- Queue transfers
- Voicemail
- Callers
- Call flows
- Calls
- External destination calls
- Scheduled calls
- Unreturned missed calls
- Dropped calls
| Note: Each type of call data can be selected for inclusion in reports by using the Report Subtype dropdown list on the Report Tool page. |
Related tasks
Scheduling report generation