…can also be assigned to user logins. Each role can have a Wallboards privilege associated with it that permits or prohibits access to the wallboards used by the Contact. Related topic: Managing wallboards…
Search: Wallboards
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…have the Wallboards: Modify privilege to manage wallboards. Watch this video for an overview on managing wallboards: https://player.vimeo.com/video/502971934 Add a wallboard Click Data > Wallboards on the menu bar and…
…Watch this video for an overview on managing wallboards: https://player.vimeo.com/video/502971934 Customise a wallboard Click Data > Wallboards on the menu bar and a list of the wallboards that are already…
…(Administrator) Data management operationMenu selectionPrivilege requiredManage (add/edit/delete/copy) classifications Data > Classifications Classifications: Modify Manage (add/edit/delete/copy/customise) wallboards Data > Wallboards Wallboards: Modify Manage (load/create/save/delete/export) reports Data > Reports Reports: Modify Generate reports Data > Reports Reports Can Be CreatedNote: If…
…access the list of voicemail numbers and can change settings. Wallboards Whether or not this role can view wallboards that display key performance statistics and the level of access. One…
…agents, queues and groups – Wallboards – Reports – Customer data. – Manage channel-handling – change agents in queues, assign emails to agents, etc. Wallboard Agent Portal View wallboards that…
…Status: Agents Overview Administrators and supervisors must have the Wallboards: Modify privilege to create or modify a wallboard. To filter a wallboard widget: Procedure Step 1: Click Data > Wallboards on the…
…filter the Agents Overview widget: Procedure Step 1: Click Data > Wallboards on the menu bar. A list of the wallboards that are already available for use is displayed. Step…
…a wallboard. Filter the call queues for the Company Summary widgets: Step 1: Click Data > Wallboards on the menu bar. A list of the wallboards that are already available for use is displayed….
…within the the Supervisor Portal. Wallboards When viewing an agent on a Wallboard using the Agents Overview tile, the reporting of their Break now shows the Break Reason code. If…