Wallboards overview
...wallboards (and therefore which sets of statistics for the company) the user can see. The Wallboards profile may permit the user to see all of the company’s wallboards or only...
Search Results for Wallboards
Managing wallboards
...have the Wallboards: Modify privilege to manage wallboards. Watch this video for an overview on managing wallboards: https://player.vimeo.com/video/502971934 Add a wallboard Click Data > Wallboards on the menu bar and...
Customising a wallboard
...Watch this video for an overview on managing wallboards: https://player.vimeo.com/video/502971934 Customise a wallboard Click Data > Wallboards on the menu bar and a list of the wallboards that are already...
Privileges summary
...(Administrator) Data management operationMenu selectionPrivilege requiredManage (add/edit/delete/copy) classifications Data > Classifications Classifications: Modify Manage (add/edit/delete/copy/customise) wallboards Data > Wallboards Wallboards: Modify Manage (load/create/save/delete/export) reports Data > Reports Reports: Modify Generate reports Data > Reports Reports Can Be CreatedNote: If...
Assigning and Customising Roles and Privileges
...numbers but cannot configure settings Modify – This role can access the list of voicemail numbers and can change settings. Wallboards Whether or not this role can view wallboards that...
Roles, privileges and profiles
...agents, queues and groups – Wallboards – Reports – Customer data. – Manage channel-handling – change agents in queues, assign emails to agents, etc. Wallboard Agent Portal View wallboards that...
Filtering the call queues for Company Summary widgets
...a wallboard. Filter the call queues for the Company Summary widgets: Step 1: Click Data > Wallboards on the menu bar. A list of the wallboards that are already available for use is displayed....
Filtering wallboard widgets
...Status: Agents Overview Administrators and supervisors must have the Wallboards: Modify privilege to create or modify a wallboard. To filter a wallboard widget: Procedure Step 1: Click Data > Wallboards on the...
Filtering the Agents Overview widget
...filter the Agents Overview widget: Procedure Step 1: Click Data > Wallboards on the menu bar. A list of the wallboards that are already available for use is displayed. Step...
Fixes – November 2024
...a fix where wallboards were not showing data when being loaded for the first time. We have added a fix where wallboards were showing the incorrect calculation of availability. Webchat...