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Administrator Knowledge Base
Administrator Portal and Setup
Full Setup Guide
14 Articles
Setup 1: Setting up agents
Setup 2: Preparing assets
Setup 3: Assigning user groups
Setup 4: Creating queues
Setup 5: Multiple groups
Setup 6: Queue Numbers
Setup 7: Adding audio files
Setup 8: Customising queue recordings
Setup 9: Customising agent recordings
Setup 10: Queue KPIs
Setup 11: Advanced setup
Setup 12: Queue Announcements
Setup 13: Callback setup
Setup 14: Customising time ranges