Set Agent Status
This node type enables an agent to log in to their user account and change their status by dialling into the IVR and entering a PIN to identify themselves. This might be used if there is no internet access for some reason.
Note: If required, the parameters for this node type can be set to User-configurable so that they can accept values specified by a company administrator. For more information, see Adding user-configurable values.
The following parameters can be set:
| Parameter | How many? | Type | Description |
| Agent PIN | 1 | String | The unique PIN that the agent must enter to authenticate their identity. This parameter can be set to User-configurable. |
| Status | 1 | BreakReason | The break reason to match. This parameter can be set to User-configurable. |
The following branches can be taken:
| Branch | How many? | Description |
| Success | 1 | The branch to take if the agent changes their status successfully. |
| Fail | 1 | The branch to take if the PIN or status is not matched. |