Send Chat Message
This node type sends a chat message to the customer.
The following parameters can be set:
| Parameter | How many? | Type | Description |
| Message | 1 | String | The chat message to send initially to the customer, when they start a web chat. If required, this might include a URL. Note: If required, this parameter for can be set to User-configurable so that it can accept a value specified by a company administrator using the Administrator Portal. For more information, see Adding user-configurable values. |
| Delay | 0 or 1 | Integer | The number of seconds delay to apply before sending the chat message to the customer. This timer on the chat message sent back to the customer ensures a more-natural pause between the customer asking and the system responding. The default is one second. Note: If required, this parameter for can be set to User-configurable so that it can accept a value specified by a company administrator using the Administrator Portal. For more information, see Adding user-configurable values. |
| Whisper | 0 or 1 | Boolean | Whether or not this chat message is sent only to the agent.If this parameter is present and is set to True, only the agent will see this chat message. Otherwise, the message will be sent to both the agent and the customer (remote webclient). Note: If required, this parameter for can be set to User-configurable so that it can accept a value specified by a company administrator using the Administrator Portal. For more information, see Adding user-configurable values. |
The following branches can be taken:
| Branch | How many? | Description |
| Next | 1 | The branch to take if the chat message was sent successfully. |
| Error | 1 | The branch to take if the message send failed. |