Queue Email
This node type allows an email to be queued for delivery to an agent with the required skill if it cannot be answered immediately.
The following parameters can be set:
| Parameter | How many? | Type | Description |
| Queue | 1 | Queue | The email queue to join. Note: If required, this parameter for can be set to User-configurable so that it can accept a value specified by a company administrator using the Administrator Portal. For more information, see Adding user-configurable values. |