Queue Chat
This node type allows a chat message to be queued for delivery to an agent with the required skill.
When the assigned agent and the customer finish chatting, the node might be used to run a chatbot to handle the conversation from there onwards, for example, to ask the customer for a user rating or their email address.
Note: Several Queue Chat nodes might be used in a chat flow.
The following parameter can be set:
| Parameter | How many? | Type | Description |
| Queue | 1 | Queue | The chat queue to join. Note: If required, this parameter for can be set to User-configurable so that it can accept a value specified by a company administrator using the Administrator Portal. For more information, see Adding user-configurable values. |
The following branches can be taken:
| Branch | How many? | Description |
| After Agent Interaction | 1 | The branch to take when the agent and the customer finish chatting. |
| Not Connected | 1 | The branch to take if the call did not connect to an agent successfully. |