Pause Chat Recording
This node type allows chat recordings to be paused and an announcement to be displayed to the webclient.Note: All current chat recordings on this conversation are paused, including agent recordings and recordings to the CRM.
The following parameters can be set:
| Parameter | How many? | Type | Description |
| Announcement | 0 or 1 | String | The (optional) text to display to the customer (webclient) in their chat box, informing them that the webchat has been paused. If this parameter is not configured, a default message is displayed to the customer. If required, this parameter can be set to User-configurable so that it can accept a value specified by a company administrator. For more information, see Adding user-configurable values. |
The following branches can be taken:
| Branch | How many? | Description |
| Next | 1 | The branch to take if the webchat was paused successfully. |
| Error | 1 | The branch to take if the pause failed. |