Chat Arrived
This node type is the starting point of the chat flow. It executes either when a chat message arrives or when the presence of a customer is detected.
The following parameter can be set:
| Parameter | How many? | Type | Description |
| Options | Optional parameters. | ||
| Chat ID | 0 or 1 | String | An optional variable in which to store the chat identifier so that it can be accessed later on in the chat flow. |
The following branches can be taken:
| Branch | How many? | Description |
| Message Arrived | 0 or 1 | The branch to take when a chat message arrives. |
| Presence Arrived | 0 or 1 | The branch to take when the presence of a customer is detected, such as when they open the chat box. If this branch is missing, the incoming presence is ignored and the chat flow waits to receive a chat message before moving on to the next node in the routing flow. Note: If both the Chat Arrived branch and the Presence Arrived branch are configured, the node takes the branch that is matched first. |