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Branch On Number List

This node type allows branching based on a list of destination number prefixes, enabling specific outbound numbers to be blacklisted (blocked) or whitelisted (allowed).

To branch on specific destination number prefixes, you need to add different string variables.

The following parameters can be set:

ParameterHow many?TypeDescription
Number List1Number ListThe number list to match.

Note: If required, this parameter can be set to User-configurable so that it can accept a value specified by a company administrator. For more information, see Adding user-configurable values.
Number0 to ###StringA destination number prefix to match.

The following branches can be taken:

BranchHow many?Description
Matched0 to 10The branch to take if a specific destination number prefix in the number list is matched.
Not Matched1The branch to take if the number list is not matched.

To create and use the Branch on Number List node simply follow these steps:

  • Ensure the required Number List is available on the system – For more information on Number Lists please see this article
  • Create a ‘Branch on Number List’ node from the Node Library and add it to your Call Flow
  • Click the title of the Branch on Number List node to open its parameters
  • Choose the required Number List from the drop down ‘Number List’ menu
  • Connect the Matched and Not Matched branches to complete the caller’s journey as required
In the simple example above, any callers with a number found in the Number List will join Queue 0, all other calls will end automatically.