Branch On Chat

This node type processes the most recent chat message that was received from the customer and allows branching based on the content of the chat.

There are no parameters for this node type.

To branch on a specific field value, you need to add an optional branch by right-clicking on the node name and selecting Add “Match” Branch.

To set the branch parameters (field to match, match type and match value), select the new branch by left-clicking on the branch.

The following branches can be taken:

Branch	How many?	Type	Description
Match	1 to 30		The branch to take if a specific field is matched.
Field To Match		Enum	The type of field to match: Message, From, or To.
Match Type		Enum	The type of match: Equals or Contains.
Match Value		String	The string to match. Note: If required, this parameter can be set to User-configurable so that it can accept a value specified by a company administrator. For more information, see Adding user-configurable values.
`Options`			Optional parameters for chat messages.
Maximum Difference Allowed	0 or 1	Integer	The maximum number of differences allowed when checking the `Match Value` string. For example, if the `Match Value` string is set to “hello” and the `Maximum Difference Allowed` integer is set to 1 then the string “helpo” would match, but “heppo” would not. This parameter can be set to User-configurable.
No Match		1	The branch to take if no other branches match.