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Branch On Area Code

This node type allows branching based on an area-code group. Country codes or area codes may be organised into groups, which may be used to route the call to the correct part of the call flow. A best-match scheme for routing based on the CLI of the originating number is used.

The following parameters can be set:

ParameterHow many?TypeDescription
Area Code1AreaCodeGroupThe area-code group to match. An area-code group can contain numbers, geographical locations and postcodes.

Note: If required, this parameter can be set to User-configurable so that it can accept a value specified by a company administrator. For more information, see Adding user-configurable values.

The following branches can be taken:

BranchHow many?Description
Matched1The branch to take if the area-code group is matched (the area code of the originating call falls within the defined group).
Not Matched1The branch to take if the area-code group is not matched.

Note: If you have call barring turned on, this will not work if an international number books a Callback. To ensure you have blocked calls to outbound numbers, use the Area Codes feature and set up a +44 area code.  You can then create an outbound call flow using Branch On Area Code to ensure you are only calling national numbers.