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Tag: kpis

5 Articles

Queues – Service Level Report

Queue KPIs

Defining email-queue KPIs

Defining call-queue KPIs

Defining chat-queue KPIs

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Release Notes (1)
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Administrator Portal and Setup (5)
Staff Management (11)
Calls Management (48)
- Call data reports
- Scheduling a call
Call Flow Editor (33)
Webchat Management (14)
- Webchat Queues (6)
Email Management (21)
- Email Queues (5)
SMS Management (6)
Safe-Pay Management (12)
Agent Assets Management (6)
Reports and Wallboards (52)
Customer-related tasks (9)
CRM Integration (12)
- Contact CRM Integration Developer Guide
System Management (14)
Feedback (1)
- Feedback Form
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- Supervisor

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