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Suggested Search: Call Flows, Wallboards, Managing chat queues

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Administrator Knowledge Base

Tag: kpi

2 Articles

Queues – Service Level Report

Queue KPIs

Knowledge Base

Release Notes (1)
- Latest Release Notes
Administrator Portal and Setup (5)
Staff Management (11)
Calls Management (48)
- Call data reports
- Scheduling a call
Call Flow Editor (33)
Webchat Management (14)
- Webchat Queues (6)
Email Management (21)
- Email Queues (5)
SMS Management (6)
Safe-Pay Management (12)
Agent Assets Management (6)
Reports and Wallboards (52)
Customer-related tasks (9)
CRM Integration (12)
- Contact CRM Integration Developer Guide
System Management (14)
Feedback (1)
- Feedback Form
Other Knowledge Bases (2)
- Agent
- Supervisor

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