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Tag: calls

4 Articles

Queues – Abandoned Calls Report

Voicemail report

Calls report

Scheduled calls report

Knowledge Base

Release Notes (1)
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Administrator Portal and Setup (5)
Staff Management (11)
Calls Management (48)
- Call data reports
- Scheduling a call
Call Flow Editor (33)
Webchat Management (14)
- Webchat Queues (6)
Email Management (21)
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SMS Management (6)
Safe-Pay Management (12)
Agent Assets Management (6)
Reports and Wallboards (52)
Customer-related tasks (9)
CRM Integration (12)
- Contact CRM Integration Developer Guide
System Management (14)
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- Feedback Form
Other Knowledge Bases (2)
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- Supervisor

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