Email flows can vary in complexity depending on the type and size of you organisation. To get you started, we have produced 3 templates, each developing in scale, which can…
Search: Call Flows
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Web chat flows can vary in complexity depending on the type and size of you organisation. To get you started, we have produced 4 templates, each developing in scale, which…
…the username/email address that is associated with the email server and a token provided by the email provider to authenticate the user. There are different OAuth2 authentication flows. Contact uses…
…Number Of Times Sent The total number of email messages that were sent by routing flows and agents using this template. <date> The total number of email messages that were…
…of SMS messages that were sent by routing flows and agents using this template. <date> The total number of SMS messages that were sent using this template on this date….
Contact facilitates customised call handling during specified time ranges, outlined by start and end times on specific days. This feature enables the establishment of a consistent call routing pattern throughout…
…recorded in the audit log. In the menu bar click Call Handling > Audio Files to see a list of uploaded audio Select the relevant audio file Update the name and description as…
…Email Addresses: The email address(es) to which auto-generated reports should be sent, in the format local-part@domain. Note: For certain report subtypes (Calls Report/Scheduled Calls Report/Unreturned Missed Calls Report/Inbound Email Report/Outbound Email…
Company administrators can assign tags to call events as required. The tags can then be used as search criteria when searching for a customer or looking up specific CRM records,…
Contact supports classifications. On completion of each item or during the event itself, each agent can classify the outcome of the item that they handle, for example, as requiring a call…