…tone agents hear when receiving a call. The new and improved ringtone is softer and more “palatable” for agents to hear multiple times per day. This change has come from…
Search: Call Flows
238 results
There are 3 core pieces of functionality which the Care Connect integration enables: Screenpop: displaying patient records which match the inbound caller’s number Click To Dial: initiating an outbound call from viewing…
…fixes including Call Recording and stuck call If you have any questions or would like to make a recommendation for future enhancements, please send an email to Horizoncontact@gamma.co.uk New Features…
…experience and reduces handling time when making outbound contacts. Calls made using click to dial still utilise Contact to make the call but prevents the need to copy and paste…
Salesforce integration We have updated the Salesforce integration to ensure there is no screenpop in Salesforce CRM when making an outbound call. Classification Codes Second classification codes The second classification…
Care Connect with EMIS/SystmOne Care Connect is a standalone Windows app that third-party systems and Contact can use to facilitate tasks such as calling a patient and seeing who is…
…system, the call will be able to continue the process in the call flow. Login screen We’ve added a ‘Remember selection’ box to the ‘Select your device’ page so this…
…Setup Privileges summary Staff Management Status data report Calls Management Call data reports Flow Editor There are no articles Webchat Management Webchat overview Email Management Email overview SMS Management SMS…