…can be selected: Agent calls Agent chats Agent emails Agent SMS Agent status Contact calls Contact chats Contact emails Contact SMS Missed calls Queue calls Queue chats Queue emails The…
Search: Call Flows
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…reporting destination: Agent calls Agent chats Agent emails Agent SMS Agent status Contact calls Contact chats Contact emails Contact SMS Missed calls Queue calls Queue chats Queue emails Offline reporting…
…the call wrapup was extended for. organisationId The internal number that is used to identify the company that was called. resellerId The ID of the reseller who provides the system….
…settings. From there, you’ll be able to see the field when on a call in that queue. We’ve also updated the CRM history, calls report and inbound emails report to…
Campaigns allow you to set up and run outbound call campaigns. Administrators can edit existing campaigns, and delete or copy a campaign. Edit a campaign Click Call Handling > Campaigns on the menu bar…
…into the selected report queue Total transferred into this queue The total number of calls that were transferred from the selected report queue to this queue Parent topic: Call-data statistics…
…used to handle calls, it is known as a call flow. If it is used to handle emails, it is known as an email flow. You do not need any knowledge of…
Call transfers We have added a fix where when an inbound caller got transferred to a 3rd party, the number displayed for the 3rd party was the caller’s number. Internal…
…correct licence(s) and appropriate privileges. Part 1: Users Part 2: Groups Part 3: Text Blocks Part 4: Assets Part 5: Classifications Part 6: Email Queues Part 7: Email Flows Part…
Company administrators can determine which privileges (for example, which queues, email flows, wallboards, etc.) a company user can see. Users may cover all of the company’s data or a subset,…