…Save. Now when an agent clicks a user’s phone number to call, only Contact will make the call, rather than also attempting to call with Zendesk. Parent topic: Zendesk Integration…
Search: Call Flows
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…be connected to complete the routing flow. You cannot connect either to an Inbound Call node in a call flow or to an Email Arrived node in an email flow….
…this feature. Note: Within “Call Data Reports – Agent Report”, only the last agent simultaneously rung by the system is reported on, such that if another agent declines/answers the call,…
…regular pattern of call routing over a weekly cycle. The system also supports appropriate call routing for defined holidays. Click play to watch a video overview on customising time ranges….
…out will automatically be saved, preventing any notes being lost. Call transfer pop-up A pop-up message will now display at the bottom of the screen following an agent call transfer,…
Safe-Pay enables agents to take a payment and process refunds from a customer while on a call (or while handling a chat or an email) by sending a payment link to the…
Contact facilitates call routing using area codes. These codes can be grouped and employed to direct calls based on the Caller Line Identification (CLI) of the originating call. Area-code groups…
…and then make quick changes. Edit an existing area-code group In the menu bar click Call Handling > Area Codes to see a list of defined area-code groups Select the…
…the menu bar click Call Handling > Area Codes to see a list of defined area-code groups Click Import Select and open the relevant CSV file The ara-codes will be imported Download Import Template In…
…service number Click Save Changes Note: To get help scheduling an update to change which call flow the service number is assigned to please refer to the Scheduling a call flow…