…changes to it. Add a call flow In the menu bar click Call Handling > Call Flows to see a list of available call flows To add a new call…
Search: Call Flows
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…(no time set). Filters in the Report Tool: Call type – All/Inbound/Outbound/Callback/Scheduled Call/Transfer Excluded/Transfer Only Service numbers – Inbound and callback calls only. The following statistics are available. StatisticDescriptionTotal calls…
…Staff > External Destinations External destinations: Modify Calls Management (Administrator) Calls management operationMenu selectionPrivilege requiredConfigure (add/edit/delete/copy/import/export) call flows Call Handling > Call Flows Routing flows: Modify Define call flows Call Handling > Call Flows, then open Flow…
…days) within which the last call must have taken place Miscellaneous Definitions Maximum Total Callers: The maximum number of simultaneous calls permitted in total (calls connected to agents + calls…
…of audio files and can change settings. Blacklist Callback Number Whether or not this role can act as an agent who can add a callback number to the callback blacklist….
Callbacks enabled callers to request to be called back rather than being required to wait in a queue. Callers will only have the option to select a callback if the…
…flows that are currently assigned to service numbers. Edit a call flow In the menu bar click Call Handling > Call Flows to see a list of available call flows Select the relevant…
…new routing flow. To manage an existing routing flow: Procedure Step 1: Click Call Handling > Call Flows or Email > Email Flows on the menu bar. A list of the call/email flows that are already available…
Callback Slot This node type offers timed call slots to the caller, allowing the caller to select one and scheduling the callback to that slot. Each of the next available…
…dropped call. All calls must be on the same day. None Historic Calls today/this week Gross calls, net calls, net threshold, net average length, queued, connected, availability None Historic Calls…