…queue limit is reached, call flow proceeds to the End Call node If the caller presses a DTMF key to escape the queue, call flow proceeds to the Connected To…
Search: Call Flows
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…outbound calls or transfer calls* Define how calls are wrapped up by agents Define in-queue audio Configure call-recording for queues Configure call-recording for agents Define queue KPIs Configure advanced settings…
Connect Outdial This node type marks the end of handling for a series of events. When an outdialled call connects, this node executes. This node type marks the end of…
…to an Email, if this was interrupted by a Call. Call Recording If an agent picked a call from a queue manually and they had agent level Call Recording enabled,…
Call queues ensure that if your customers call your company and all your agents are busy they are placed in a call queue where they wait to be connected to…
…call flow (that is, a call is assigned a survey in the call flow, then later in the call flow the call is assigned another survey), only the last survey…
…when an alert is displayed to the supervisor. Click play to watch a video on defining call-queue KPIs. https://player.vimeo.com/video/542592426 Define KPIs for a call queue In the menu bar click Call…
…calls (callers who hung up while waiting to be connected) that have not yet been called back. The statistics do not include dropped calls where a call from the same…
…can select: Service Number Report Queue Report Agent Report IVR Report Call Classification Report Call Transfers Report Queue Transfers Report Voicemail Report Callers Report Call Flow Report Calls Report External…
…Progress: This is where you can see the amount of numbers in the call campaign, numbers yet to be called, calls currently in progress, successful calls, calls that failed, calls…