…call, but transferred the call to a queue and then the caller dropped the call either whilst the call was being transferred or whilst waiting in the queue to which…
Search: Call Flows
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…have the Routing Flows: Modify privilege to change user-configurable parameters for email flows. To modify user-configurable parameters for an email flow: Procedure Click Email > Email Servers on the menu bar. A list of the email…
…call navigated to record a voicemail The calls report did not populate the agent name for auto callback calls (dropped call callbacks). This has been resolved to correctly populate the…
…Simultaneous Calls: Whether or not simultaneous calls to the external destination are limited. Maximum Simultaneous Calls: The maximum number of simultaneous calls permitted in total to the external destination (calls…
Queue Status This node type makes routing decisions based on the queue status before carrying out other operations such as joining the call to the queue. This node type makes…
…or voicemail), not including calls that were less than the Minimum Call Length (in seconds). Total call length The total time (in minutes) that callers to this service number spent on calls,…
…for the agent who missed the call. agentName The name of the agent who missed the call. callQueued Whether or not the call was queued. callUuid A call identifier. cli…
…Connected calls The total number of calls to this queue that were answered by agents. Calls transferred The total number of answered calls that were subsequently transferred to either another…
…an external contact centre or voicemail). Unsuccessful calls The total number of call attempts to the external destination that were not connected successfully. Busy calls The number of call attempts…
…exceeds a specified number of calls. If this checkbox is ticked, you must specify the number of calls. The queue length exceeds this number of calls per available agent: Calls…