…to use Zendesk as their main environment, but can use Contact to make and receive calls. Agents can initiate calls from within Zendesk by clicking on the contact’s telephone number in the contact page. This online…
Search: Call Flows
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…Before adding numbers you will need to have created a campaign. For help setting one up see Managing outbound campaigns. In the menu bar click Call Handling > Campaigns to see a…
…row. Import number lists In the menu bar click Call Handling > Number Lists to see a list of available number lists Click Import Select and open the relevant CSV file The new number list…
…The announcement is displayed at regular intervals. Queue position: Whether or not a queue-position announcement is displayed to callers. Only where initial position is greater than position number: Whether or…
…are no further actions to take after exiting a particular node, connect the branch to a node that marks the end of a routing flow, such as an End Call…
Company administrators are able to define whether or not agents who belong to a particular agent group can make outbound calls or transfer calls and determine how particular agent/ queue…
Company administrators can define which record buttons are displayed to a call queue’s agents and supervisors on their web interface and how call recordings are delivered. Click play to watch a…
…with the new one. For example, to remove the Handle Outbound Calls privilege from the default Voice role type, you should copy the Voice role type, untick the Handle Outbound Calls checkbox to disable…
…Contact user will require the appropriate Horizon Contact Subscription. When using MS Teams in this scenario, Horizon Contact users will be able to call Horizon users who are using Teams…
This release contains information regarding new wallboard widgets, improvements to call presentation and fixes to call recording. New Features Enhancements Fixes…