Enhancements
...edit a call that contains the Callback Slot Node, you now will have to add a route for Error This release changes when a Call Slot is offered to a...
Search Results for Call Flows
Fixes
Back to February Fixes Callbacks We have added a fix where some callback calls were only recorded when a queue was set to record outbound calls, this has been resolved...
Working hours report
...spent on wrapping up inbound calls. Total on-call time (outbound) The total time (in minutes) that the agent has spent on handling outbound calls, including wrapup time. Average on-call time...
Fixes
...numbers) has been fixed. Calls In call flows, the queue status node was including agents who have been deselected from a queue/channel when calculating the number of available agents. Admin...
Integrated PBX node types
Direct Call Dial Agent This node type allows a connection to be made to a direct-call number. This node type allows a connection to be made to a direct-call number....
Call Flow Template 1
This call flow is suited to a very small organisation, presumably with someone in a receptionist type role able to answer incoming calls from the queue. Due to this call...
IVR report
...of callers who used DTMF to select an option. Total Voice Recognition calls The total number of callers who used Voice Recognition to select an option. Parent topic: Call-data statistics...
Configuring recording for a user account
...starts when the call is connected to the agent. A webchat recording is produced once the conversation has ended. Note: Call-recording announcements and music can be defined for agents at the...
Call Flow Template 2
This call flow is again suited for a small organisation, presumably with a small number of departments which may require their own call queues. This call flow includes an added...
Fixes
...widgets: Company calls today & Service Number Unanswered calls. It will not cause Service number dropped calls and Service number answered calls to increase. CRM / Agent UI After release...