…total number of callers who called only once Callers who called twice The total number of callers who called twice. Callers who called three times The total number of callers…
Search: Call Flows
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…email flows: Procedure Step 1: Click Email > Email Flows on the menu bar. A list of the email flows that are already available for use is displayed. Step 2: To add a email…
…type – All/Inbound/Outbound/Callback/Scheduled Call/Transfer Excluded/Transfer Only Service numbers – Inbound and callback calls only Queue. The following statistics are available. StatisticDescriptionDial attempts The total number of call attempts to the…
…Email Flows on the menu bar. A list of the call flows or email flows that are already available for use is displayed. Click Add. The New Call Flow or…
…new time range and route our customers depending on whether the business is open or closed. Go to the Call Flows section under Call Handling. Choose the call flow you…
…flow, but they want to make slight changes to it. To manage chat flows: Procedure Step 1: Click Chat > Chat Flows on the menu bar. A list of the chat flows that are…
…cases and could be used for: Testing new call flows / Queue – when testing a call flow and you want to see how the call routed through the call…
…the queue Note: If Generate queue level recording on outbound calls is disabled, no outbound calls made from this queue are recorded. This includes scheduled calls/call slots and campaign calls. However,…
…Call Transfers Report Queue Transfers Report Voicemail Report Callers Report Call Flow Report Calls Report External Destination Report Scheduled Calls Report Unreturned Missed Calls Report Dropped Calls Report For Status…
…flow. Pre-defined routing flows may be provided with the Contact web interface. Administrators with access to Flow Editor can either change these existing routing flows or create new routing flows…