…can also set queue music, announcements, and options. Admins can adapt call flows to changing business needs. Assign call flows to phone numbers so that they can be used to…
Search: Call Flows
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…the caller in the queue. Repeat or frequent callers (callers that have attempted to call and have given up or callers who have previously spoken to an agent), callers who…
…the contact calls into Contact (to any queue) before the scheduled callback time, the callback is cancelled. Calls from outbound calls queue take precedence over calls to inbound call queues….
A routing flow defines how communications to a particular service in your Contact company are handled by the system. Routing flows can be defined for: Calls Emails Web chats Routing flows are created…
…callType Inbound or outbound. customerUri The caller’s phone number. If the caller witheld their number (cliRestricted = true), this is excluded. userProvidedCli The caller’s CLI. If the caller witheld their number…
…Slot Audio to Caller and the Call Slot DTMF Key. Enable callback slots Before configuring callback slots for a queue you need to have already configured the call slots. For…
…the same type, due to other call flows run within this time period. Definitions Call Proportion Number: The proportion of calls that this survey should be applied to. This is…
This procedure describes how to create a new call flow. Note: You must have the Call Flows: Modify privilege and access to the Flow Editor to create a call flow. To create a new call…
…the caller was connected to an agent. callDropped Whether or not the call was dropped. callQueueTransferredIn Whether or not the call entered the queue via a transfer. callQueueTransferredOut Whether or…
…a call wrapup time to inbound calls: Tick the Enable Inbound Call Wrap-Up Time checkbox. If you do not want to apply a call wrapup time to inbound calls, leave the checkbox…