…the limitations this could present. https://vimeo.com/687073413/10b68445a6 Part 2: The next stage in building a working call flow is configuring callback and callback slots for your callers. This video focuses on…
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…specifically instructed to do so (with an Answer Call node in the call flow)The called party answers the callPrior to caller interaction (DTMF keypresses or speech-recognition).Note: If required, this parameter can be set…
…Call Flows Click Import Select the appropriate JSON file The flow will be imported Export a call flow In the menu bar click Call Handling > Call Flows to see…
…current date and time. Percentage Routing This node type distributes calls between a number of different routes based on a defined percentage. This node type distributes calls between a number…
…call slot. Call start date The date on which the call started. Call start time The time that the caller was connected. Call end date The date on which the…
…will be updated Offering call slots To offer a call slot to callback callers both callbacks and call slots need to be enabled for the appropriate inbound calls queue and…
This page describes the fields that are generated for an agent call event. EventDescriptioncallUuid A call identifier. callType Inbound or outbound. customerUri The caller’s phone number. If the caller witheld…
…your call flows to include specific days when a business is closed. Step 12: Validate and publish the completed call flow This procedure describes how to validate the call flow…
…of these columns may not be displayed. Statistic Description Call start date The date on which the call started. Call start time The time that the caller was connected. Call…
…We also highly recommend adjusting each call flow to better suit your organisation’s structure and needs. Call Flow Template 1 This call flow is suited to a very small organisation,…