Miscellaneous
...No Fax Detected 1 The branch to take if no fax is detected. Set Variable This node type allows the simple assignment of values to call-flow variables. This node type...
Search Results for Call Flows
HTTP node types
...CRM system or to inform an external system that a call has arrived. This node type is used to send an arbitrary HTTP request to an external HTTP server. It...
Filtering wallboard widgets
...today Company Summary: Unconnected calls today Company Summary: Answered inbound calls today Company Summary: Current queued calls Company Summary: Current calls with agents Company Summary: Current longest wait time Live...
Channel blending
...activated. Note: By default, calls always have priority over other channel items. If a new call arrives, an agent that is actively handling a chat, email or work item will...
Call Flow Template 3
...as the expected amount of calls for the number of queues included. Call Flow Template 3Download https://vimeo.com/760321044/b247f7e59a Nodes Used: Branch on Time Range Node Route to External Destination Node DTMF...
Call Flow Template 4
...respond to these when required. Call Flow Template 4Download https://vimeo.com/761098228/1b7f1f2f3c Nodes Used: Branch on Time Range Node Route to External Destination Node DTMF Menu Node Voice Mailbox Node Inbound Call...
Company configuration node types
...to global variables used to handle a company’s calls. It enables user-configurable values used in the call flow to be updated via the call flow rather than via the web...
Modifying an existing user account
...a call reaches the head of the queue, and agents are available, the call is routed to the available agent with the highest skill level. If no agents are available...
Call flow report
...Number of hangups The number of times that callers hung up while in this node type. Hangup rate The percentage of callers who hung up while in this node type....
Configuring agent outbound dialling
...The number that outbound calls appear to originate from I.e. the number that is presented to callers on outbound calls. Call Flow: The call flow that is used to handle...