IVR report
...of callers who used DTMF to select an option. Total Voice Recognition calls The total number of callers who used Voice Recognition to select an option. Parent topic: Call-data statistics...
Search Results for Call Flows
Configuring recording for a user account
...(if set) depends on the percentage set at the queue level. Click Add or Save Changes, as appropriate. Note: Call recording starts when the call is connected to the agent....
Step 12: Validate and publish the completed call flow
This procedure describes how to validate the call flow and how to publish the completed call flow so that it can be assigned to service numbers and used by the...
Call Flow Template 2
This call flow is again suited for a small organisation, presumably with a small number of departments which may require their own call queues. This call flow includes an added...
Fixes
...widgets: Company calls today & Service Number Unanswered calls. It will not cause Service number dropped calls and Service number answered calls to increase. CRM / Agent UI After release...
Simultaneous ringing overview
Company administrators have the ability to activate simultaneous ringing for a call queue and designate specific agent groups to receive calls. When simultaneous ringing is enabled for a call queue,...
Generate text-to-speech audio
...call flows. Agents handling customer calls can use the text-to-speech engine during a call to read out booking confirmations, such as repeating back a customer number that has been entered...
Managing after-call surveys
Company administrators can define customer surveys that callers can choose to complete after their call. Note: Learn more about surveys in the How after-call surveys are handled article. Add a...
Step 3: Add the nodes
...this call flow, left click anywhere on the call flow background. Drag an Inbound Call node onto the call flow background. Drag a Check Option node onto the call flow background. Drag a Play Announcement node...
Call Classifications report
...The following statistics are available. StatisticDescription<call classification> The total number of calls that received this classification. Unclassified The total number of calls that were not classified. Related topic: Call-data statistics...