Example call flow
- Your first routing flow
- Step 1: Create a new call flow
- Step 2: Select the node types
- Step 3: Add the nodes
- Step 4: Configure the Inbound Call node
- Step 5: Configure the Check Option node
- Step 6: Configure the Play Announcement node
- Step 7: Configure the DTMF Menu node
- Step 8: Configure the Join Queue nodes
- Step 9: Configure the Connected To Agent node
- Step 10: Wire up the call flow
- Holiday Schedules
- Step 12: Validate and publish the completed call flow
- Step 13: Assign the call flow
- How The Example Call Flow Works