CareConnect 2.03 Release

Note: The CareConnect update is currently in a Beta phase and only available to select Customers.

We have updated the CareConnect interface, including a refreshed UI and new logo. As part of this re-design, we have brought key day-to-day functionalities from Horizon Contact into CareConnect, allowing agents to handle calls and SMS directly within a single application, to support faster, clearer, and more efficient ways of working. 

The following updates have been introduced as part of this release: 

• Added call handling functionality, including answer/end call, hold and mute, allowing agents to manage calls directly within Care Connect 
• Added wrap-up functionality to complete calls.  
• Updated the active patient view, introducing tabs for Call, Details, SMS, Journal and Appointments. This brings patient information and interaction tools into a single, centralised view, including: 
  • Patient context within the Journal tab (alerts, reminders, allergies and referrals) 
  • SMS functionality (1:1 messaging)  
  • Upcoming appointment view 
• Added a call history view to display recent call activity 
• Updated the search interface, improving layout and readability when identifying patients  
• Added agent controls, including: 
  • Queue sign-in and sign-out  
  • Agent status updates 
  • Contact method updates 
  • Logout functionality 
• Added automatic updates, ensuring the application stays up to date with the latest releases

Useful Resources

We’ve produced the following training to demonstrate the new functionality and help early access customers get started with CareConnect 2.0:

• Introducing CareConnect 2.0
• Overview of the enhancements and new features for CareConnect 2.0
• Download CareConnect 2.0 (Administrator Training)
• Logging into CareConnect 2.0 (Agent Training)