April 2023 Release Notes

Welcome to the April release of Horizon contact. In this update you and your customers will benefit from the following development highlights:

• Agent UI Improvements
• New ringer volume controls
• Call Identification from Contact in built CRM   
• Collection of bug fixes

Please Note – if you / your customer currently send outbound SMS via the agent portal, there is a small piece of configuration work needed to continue using this service. See – Fixes > OMNI channel for full details.

New Features

Enhancements

Fixes