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Fixes

Reporting

The release fixes rounding errors in the following scheduled reports,

  • Service Number Report
  • Queue Report
  • Agent Report
  • Call Transfer Report
  • Working Hours Report
  • Break Reasons Report

In the Call Data > Queue Report, non-skippable pre-queue announcements are no longer included in the Queue Time calculation, such as Average Queue Time and Total Queue Time. An example of a non-skippable pre-queue announcement is the Queue Recording opt Out announcement. 

This release fixes a bug that prevented filtering by queue on the Call Data > Call Classification Report

Find out more about reports within the Administrator Portal.