Fixes

This release prevents an agent from extending their wrap-up time by refreshing the web page.

This release fixes a bug that prevented an agent from returning to an Email, if this was interrupted by a Call.

If an agent picked a call from a queue manually and they had agent level Call Recording enabled, the agent level call recording wasn’t being saved. This update fixes this bug.
When a customer requested a Call Back, Call Recording wasn’t working. This has been fixed in this release.

If a user tries to use one of Gamma’s CRM integrations whilst using Chrome in incognito mode, the log in will fail. This is due to how Chrome manages cookies – a pop up message will now be displayed advising users to enable third party cookies.
A bug was preventing companies from being deleted from the built-in CRM in Contact. This release fixes that bug to allow successful deletes.
This release fixes a bug that prevented the scroll bar from being rendered when viewing the built-in CRM

The dates shown in the email timeline view were sometimes incorrect. This has been fixed by this release.

The following help sections have been updated: Managing Contacts, Configuring SFTP Destinations, Call Back Tab (Queues), Announcement Tab (Queues), Node – Email: Set Company, Node – Chat: Send Chat Message, Node – Chat: Set Company, Node – Chat: Wait for Chat, Node – Call: Set Company, Node – Call: Branch on Company

This release fixes an issue that was causing data to be displayed incorrectly in the Agent Report, which would sometimes mean there were discrepancies between when the report was run in an ad hoc manner compared to when it was scheduled to run.
This release fixes an issue that could sometimes result in the Queue Talk Time and Agent Talk Time giving different values, when they should match.

When an agent called another agent, the hold behaviour was erratic, meaning that sometimes the person who put the call on hold couldn’t take the call off hold. This has been resolved.
This update fixes an issue that was affecting customers using large Number Lists within their call flows. This was preventing some of those numbers from being used.

This release fixes an issue that was preventing the Longest Wait Time widget from being updated. This release forces this to update in near real time, meaning the data is refreshed between five and ten seconds.

This release fixes an issue that was preventing a Chat being reallocated once it was put back in the queue.
A Chat that had been reallocated to an agent wasn’t always automatically starting. This fix resolves this issue

Note: To see more information around the Agent Portal, visit our Agent Knowledge Base.