Fixes – September 2025
Calls
- We have fixed an issue where names did not appear during calls if an Agent was dialled via their extension number (the caller name would default to ‘unknown caller’ or ‘unknown contact’).
- We have fixed an issue when an outbound call is transferred from agent 1 to agent 2, where the number on agent 2s desktop call notification was showing as empty brackets rather than agent 1s number.
Call recording
- We have fixed an issue when a call is in a consult, where the caller was getting recorded in the queue recording if both agent 1 & agent 2 muted and unmuted while in the consultation.
- We have fixed an issue where a muted agent was being recorded in the agent recording if they were on mute then began a consultation with another agent.
- We have fixed an issue during a consult where if agent 2 muted and unmuted, the agent recording did not continue after consult.
Call slots
- We have fixed an issue where call slots for times at 5 past the hour, such as 10:05 or 11:05, were announced incorrectly.
CRM
- We have fixed an issue where the CSV import would timeout before the upload completed if there were many entries in the CSV.
- We have fixed an issue when auto-allocate checkbox is checked for a company, where occasionally an agent would not able to start an outbound email while on call, if another agent of same queue was available. This email was getting assigned to another available agent.
- We have fixed an issue when auto-allocate is checked for a company, where occasionally agents were not being assigned an email.
Reports
- We have fixed an issue where if wrap up is disabled for the queue, the classification is showing as blank in the report instead of ‘unclassified’.