Fixes – May 2025

Callbacks

• We have fixed an issue where some agents were not able to see one or more of the classification codes in the list for Scheduled calls/callbacks. 

Email 

• We have fixed an issue where opening an email attachment may have caused a phone call to end. 

• We have fixed an issue where the email body was not rendering in the CRM for some users. 

Call transfer 

• We have fixed an issue where the agent consultation desktop notification had the original caller number, rather than the number of the consulting agent. 

Reports 

• We fixed an issue where some numbers in reports were missing decimal places. 

Wallboards 

• We have fixed an issue where the Current Status Length was occasionally showing minus figures. 

Webchat 

• We have fixed an issue where for some agents, sending attachments was not possible.