Back to April

Fixes

Calling 

  • Fix for an issue where internal call names were showing as the person receiving the call rather than making the call. 
  • Fix for an issue where consulted agents were able to return the consulting agent to the caller. 
  • Fix for an issue where the answer button would appear briefly before disappearing, so the agent was unable to answer the call.  

Classification codes 

  • Fix for an issue where secondary classification codes were clearing the main classification code. 

CRM 

  • Fix for an issue where umlauts were not appearing correctly in the CRM. 

Reports 

  • Fix for an issue where Call Reports no longer had profile separation. 
  • Fix for an issue where Payment Reports were showing cancelled payments as final.  

Tooltips 

  • We have removed the tooltips on the left-hand menu as they were blocking the option below. 

Users & Roles 

  • Fix for an issue when creating a new agent, the agent is unable to become available and do anything. 
  • Fix for an issue whereby following upgrades customer created roles can have invalid permissions resulting in issues assigning and copying them.  

Wallboards 

  • Fix for an issue where routing to an external destination would cause wallboards to show a call even after it had ended. 

Webchat 

  • Fix for an issue where agents could not see emojis in webchat. 

We have updated the language translation of queue description.