Enhancements – October 2025

Call Quality

We have made a few improvements to managing call audio: 

• Call quality indicator – this will show if agents are experiencing audio issues and let them know the call is trying to reconnect. 
• WebRTC test – we have added a feature that allows agents to check their connection. This can be accessed by clicking on the agents name in the top right of the screen. 

• Logging – we have added extra logging to detect if users have connection issues. 
• Outbound calls – we have made some improvements to reconnecting outbound calls.